The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
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What's the status of my STARFLEET Membership?
Memberships are released once per week on Saturday mornings by our Membership Processing and Finance Teams. Depending on when you do your renewal in relation to this processing cutoff time, will deter... |
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My membership expired and I cannot log into the Membership Database to Renew. What can I do?
You can renew online by going to the STARFLEET website at "http://www.sfi.org target="_blank">www.sfi.org and clicking on the “Join/Renew” button at the top of the screen. You will need to know y... |
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I just moved. How do I let STARFLEET know my new address?
Address and other corrections may be submitted to the |
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If I want to renew but can’t find my SCC number, can I just sign up again to renew?
It is not recommended. If you fill out a new member application, you will be given a new SCC Number. All of your STARFLEET Academy courses associated with your original SCC number will not be carrie... |
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Unable to find "Join/Renew" link
The Join/Renew Link is at the top of each page of the sfi.org Web site, along with "Contact Us". You may also join STARFLEET by typing http://join.sfi.org in your Web browser. |
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My address is wrong in the database. When I click to update it, it says that I am not the Primary member and cannot change this information. What does that mean, and how can I update my information?
Only Primary Members (the first member listed in each membership), can update the family address. Family Members can only change their names and emails. If you are the Primary Member and are being l... |
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It’s been two months since I submitted my membership application. I haven’t received my membership materials yet. What should I do?
Contact the |
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I changed my membership information in the database, but when I look up my info again, it is not updated. What am I doing wrong?
You are not doing anything wrong. All membership information changes need to be approved for your protection. This process usually takes under 24 hours, but may take as many as several days to take e... |
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I changed my Username in the database and it was rejected, why?
All Usernames must be unique. If a particular Username is already in use, then another member cannot request it. |
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I am logged into the Membership Database and I want to renew my friend, but every time I click on “Renew Online”, it only brings up my information. How can I renew my friend’s membership?
You can renew your friend’s membership online by going to the STARFLEET website at www.sfi.org and clicking on “Join/Renew” at the top of the screen. You will need to know your friend’s SCC N... |
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I renewed online a few days ago and I just received an email reminding me to renew. Didn’t I renew correctly? What should I do?
Yes, you most likely renewed correctly. When you renew, you are placed in a PENDING status that lasts for 1-3 weeks. During this time, the Membership Database still considers your membership nearing... |
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When I renew online, doesn’t the credit card or PayPal transaction automatically renew my membership?
This is only the first step of Renewing. While you did renew online, the entire renewal process is not automatic. Several different STARFLEET members still manually perform much of membership proces... |
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I have forgotten or misplaced my membership number. What do I do?
Contact the SFI Member Services HelpDesk with your name and address and request your SCC (membership) number. But remember, your SCC number, in addition to being on your membership card, is also on t... |
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John Q. left STARFLEET; can you delete his membership information?
“Delete” is a bad word in Database-Land. Instead of deleting data, we change the status to one that best suits the current situation of the member. In many cases, these former members may come b... |
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I joined/renewed via the on-line form. Why doesn’t the Membership Database show my new/renewed membership immediately afterwards?
Memberships that are submitted on-line do not appear in the Membership Database until after they have gone through Membership Processing. Membership Processing typically does their work about once a ... |
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When does my membership expire?
There are several ways that you can check on your expiration date. The easiest is looking at your CQ newsletter mailing label. Your chapter’s Commanding Officer can also provide you with your expi... |
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How quickly do memberships get serviced?
It varies with the type of request. Membership Processing quotes a turnaround time of 6 to 8 weeks. However, it often tends to be much shorter. Submitting your membership online shortens this time.... |
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I wish to add a person to my membership, but that membership does not expire for several months. How can I do that?
There are two things you can do. In either case you will need to contact the |
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