STARFLEET Member Service Helpdesk
Help Desk

Hello, how can we help?

AOL, Yahoo, and Microsoft Emails Are Blocking SFI.org

If you are using an AOL.com, Yahoo.com, or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender's address or even in the body of the message.  All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.


Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL, Yahoo, or Microsoft-based services.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
I need a beginner's tutorial on using the Member Database

Category: Logging Into the Database

Not a problem! Check out our Database Member Tools Tutorial at: http://www.sfi.org/wp/using-the-database-member-tools/

Gmail Users: Prevent List Mail from going into your Spam folder

Category: Miscellaneous

Problem: Mail that I receive from the official STARFLEET mailing lists are being marked as SPAM by Gmail. Solution: Filter all mails from the mailing lists as "not spam." Please follow this step-by-...

What's the status of my STARFLEET Membership?

Category: New Memberships, Renewals & Changes

Memberships are released once per week on Saturday mornings by our Membership Processing and Finance Teams. Depending on when you do your renewal in relation to this processing cutoff time, will deter...

How do I log onto the Membership Database?

Category: Logging Into the Database

From any Internet browser, you can access the Membership Database by either: 1. Visiting the STARFLEET website at www.sfi.org and selecting “Login to Database” at the far right side of the main nav...

If I want to renew but can’t find my SCC number, can I just sign up again to renew?

Category: New Memberships, Renewals & Changes

It is not recommended. If you fill out a new member application, you will be given a new SCC Number. All of your STARFLEET Academy courses associated with your original SCC number will not be carrie...

How do I file my Monthly Status Report (MSR)?

Category: Chapter Issues

There are several ways to submit your MSR; Via the SFI Online Database (https://database.sfi.org). This is the preferred method of reporting. To file a report on the database: ...

View entire Knowledgebase
Go to Administration Panel