New/Renewing Members' Credentials
- LT. Nathanial Lively SFMD
STARFLEET Member Services Helpdesk Administrator
On behalf of the Member Services, Helpdesk and Membership Processing Teams - I wish to apologise in the delay with membership credentials being provided to new and renewing members within STARFLEET, The International Fan Association Inc.
We currently do not have an active welcoming officer, and all credential emails are sent manually. This issue has lead to some members not receiving the information they require in a timely manner. I am personally liaising with Membership Processing, CompOps and my team at Helpdesk to ensure credentials are provided as quickly as possible.
**USERS WHO DO NOT HAVE THEIR CREDENTIALS SHOULD GO TO HELPDESK.SFI.ORG AND COMPILE A TICKET LISTING THEIR FULL NAME, ADDRESS, DATE THEY JOINED AND ANY OTHER RELEVANT INFORMATION. WE WILL THEN PROVIDE YOU WITH YOUR CREDENTIALS.**
RCs, COs and XOs: Feel free to contact me using my email, hd-admin@sfi.org to receive further information about the above issue. I will be happy to help you with any concerns, comments or queries you may have. Please also pass this message on to members, new and old.
Helpdesk tickets shall be responded to a lot quicker as of now, as we will be gaining additional Customer Service Representatives in the not too distant future.
In service,
- LT. Nathanial Lively SFMD
STARFLEET Member Services Helpdesk Administrator
Issue with Payments via SFI Database (Renewal/Sign-Up)
The Helpdesk team have been liaising with Membership Processing and have noticed a possible issue with members renewing or making a payment to SFI via PayPal.
When users are attempting to renew or sign-up on the SFI Database, a DB record is created but payments are not processing. Some users are attempting to renew/sign-up multiple times to get the payment through. This leaves the DB with many duplicate records that Membership Processing to locate and handle. (Thanks to LTCOL Frank Gonzalez for his assistance with this information.)
If you are having issues with processing payments, please fill out a ticket immediately or contact the Helpdesk Administrator via email - hd-admin@sfi.org. And under no circumstances, please do not attempt to renew multiple times.
- LT. Nathanial Lively SFMD
STARFLEET Member Services Helpdesk Administrator
- LT. Nathanial Lively SFMD
STARFLEET Member Services Helpdesk Administrator
AOL, Yahoo, and Microsoft Emails Are Blocking SFI.org
If you are using an AOL.com, Yahoo.com, or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender address or even in the body of the message. All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.
Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL, Yahoo, or Microsoft-based services.
View ticket
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