AOL, Yahoo, and Microsoft Emails Are Blocking SFI.org

If you are using an AOL.com, Yahoo.com, or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender's address or even in the body of the message.  All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.


Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL, Yahoo, or Microsoft-based services.


New/Renewing Members' Credentials
On behalf of the Member Services, Helpdesk, and Membership Processing Team - I wish to apologize in the delay with membership credentials being provided to new and renewing members within STARFLEET, The International Fan Association Inc.
 
We currently do not have an active welcoming officer, and all credential emails are sent manually. This issue has lead to some members not receiving the information they require in a timely manner. I am personally liaising with Membership Processing, CompOps and my team at Helpdesk to ensure credentials are provided as quickly as possible.
 
**USERS WHO DO NOT HAVE THEIR CREDENTIALS SHOULD GO TO HELPDESK.SFI.ORG AND COMPILE A TICKET LISTING THEIR FULL NAME, ADDRESS, DATE THEY JOINED AND ANY OTHER RELEVANT INFORMATION. WE WILL THEN PROVIDE YOU WITH YOUR CREDENTIALS.**
 
 
RCs, COs and XOs: Feel free to contact me using my email, hd-admin@sfi.org to receive further information about the above issue. I will be happy to help you with any concerns, comments or queries you may have. Please also pass this message on to members, new and old.
 
Helpdesk tickets shall be responded to a lot quicker as of now, as we will be gaining additional Customer Service Representatives in the not too distant future.
 
In service,
 
- ADM Bran Stimpson
STARFLEET Member Services Director

View ticket

Go to Administration Panel

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies