If you are using an AOL.com or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender address or even in the body of the message. All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.
Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL or Microsoft-based services.
HELPDESK UPDATE: HURRICANE IRMA EDITION
Due to Irma, the Helpdesk is running at one-third capacity, as most of our analysts live in the hurricane's path and are evacuating. This will result in much higher response times than usual. We appreciate your understanding and patience.
Once our team members are safe and sound, and they're able to be in a position to return to duty, the helpdesk will reduce response times.
I sincerely hope all of our members and their families are staying safe during this emergency.
BGEN Michael D. Garcia, SFMC
STARFLEET Member Services Administrator
Email: hd-admin@sfi.org
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