Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

AOL, Yahoo, and Microsoft Emails Are Blocking SFI.org

If you are using an AOL.com, Yahoo.com, or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender's address or even in the body of the message.  All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.

Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL, Yahoo, or Microsoft-based services.

 It’s been two months since I submitted my membership application. I haven’t received my membership materials yet. What should I do?


Contact the SFI Member Services HelpDesk. Provide them with the date when you submitted your membership, how you submitted your membership (online or mailed application), and your mailing address. They will work with you and Membership Processing to get your materials to you.

Powered by Help Desk Software HESK, in partnership with SysAid Technologies