AOL, Yahoo, and Microsoft Emails Are Blocking SFI.org
If you are using an AOL.com, Yahoo.com, or Microsoft-based email addresses (eg: Hotmail, Outlook.com, MSN.com, etc) to communicate with anyone in SFI (most notably the Helpdesk) you will never receive our replies. Both AOL and Microsoft are actively blocking all emails with SFI.org in the sender's address or even in the body of the message. All other email providers don't appear to be blocking at this time, we will update this message with additional information if that changes.
Until such time as SFI can convince both companies to release their block, we recommend switching to an email service that does not use AOL, Yahoo, or Microsoft-based services.
SFDPP - Loss of Member Database Elevated Access
In accordance with the annual SFDPP Audit by the Data Protection Office, any member who had elevated access within the Member Database, but had not completed the SFDPP requirements by 15 February 2026, have had said elevated access removed.
If you have lost your elevated access, you will be required to lodge a Help Desk ticket, requesting for that access reinstated.
NOTE: All tickets will be passed to the DPO, who holds authority on this matter. The DPO will either reach out or provide further instructions on how your elevated permissions will be reinstated.
Agressive behaviour towards DPO Office, Help Desk, Membership Services or Digital Systems & Technology staff regarding this will be referred to the IG as a breach of the Member Code of Conduct.
Region 90 Data
Due to the upcoming transfer of data to the new STARFLEET Database, those members with missing emails and birthdates have been temporarily moved to Region 90 for holding. If you are reaching out to correct the data, please include;
- SCC#,
- correct unique email,
- correct data of birth,
- and what chapter they belong to.
We are happy to assist in getting this information updated for the membership.
If you have additional questions please reach out to your Regional Coordinator. They have been provided the list of members this effected.
Onboarding Emails
Due to ongoing issues with SFI emails Onboarding emails have been temporarily halted. Chapter COs and Regional Coordinators have access to give member usernames. Passwords can be reset via the forgot password link. If the reset email is not received please place a ticket.
Moodle Maintenance Outage
As discussed with the Chief and Deputy Chief of Educational Services, please be advised there will be unscheduled system maintenance undertaken on the server that Educational houses Moodle and our website.
This is due to the urgent need to upgrade the PHP version (v3.11+ of Moodle which we run can't run higher than the version of PHP we have running now. As a rseult, Moodle itself will also be upgraded to either version 4 or version 5.
We apologise for any inconvience this will cause. Please note that as is always the case, students can reach out to staff via email.
Outtage is per the below details:
- When (Start): Tuesday 24th March 2026 EST (USA) 12:00am
- When (Finish): Sunday 29th March 2026 EST (USA) 11:59pm
- What: Urgent Server and Moodle upgrades
- Queries/Issues: es.it.learn@sfi.org
NOTE: During parts of this upgrades and updates, the ES and Moodle sites will appear offline or 'broken'. This is known and does not need to be reported.